Wholesale Terms, Delivery & Returns Policy

Business: G H Official Wholesale
Website: GHWholesale
Telephone: 07770 888518
Business Address: Chimney Walk, Stratford, E15 2TP, United Kingdom

Last updated: 17 September 2026

Welcome to G H Official Wholesale. These terms explain our policies regarding products, orders, payments, delivery, damages, returns and refunds when purchasing through GHWholesale.

By placing an order with us, you confirm that you have read and understood these terms.

1. Our Products

G H Official Wholesale supplies cosmetic, beauty and fragrance products on a wholesale basis.

Products may be supplied in different types of packaging depending on the product and stock available.

Fragrances, Testers & Demo Boxes

Some fragrances may be supplied in demo/tester boxes or presentation packaging rather than standard retail packaging.

Where a fragrance is supplied as a tester, demo or in non-standard packaging, this will be stated clearly in the relevant product description.

Tester/demo products may not contain exactly the same packaging or accessories as a standard retail unit.

Please carefully read the individual product description before placing your order.

2. Product Condition & Dates

We make reasonable efforts to ensure that products are checked before dispatch.

Unless otherwise stated, products are supplied in the condition described on the relevant product listing.

Expiry Dates & Product Dates

Our products are supplied within their applicable date period unless otherwise stated.

If an item has a short remaining shelf life, expiry date or other date-related limitation that is relevant to your purchase, we will make this clear in the product description wherever applicable.

Customers should always check the product packaging for batch information, expiry dates and/or period-after-opening information where applicable.

Products should be stored and handled in accordance with the manufacturer's instructions.

3. Pre-Existing Damage & Imperfections

We check products before they are dispatched.

If we identify damage, dents, marks, tears, damaged packaging, opened packaging or another noticeable imperfection before dispatch, we will make this clear in the product description where the affected stock is being sold.

Where appropriate, photographs or additional information may also be provided.

If an item is specifically advertised as damaged, imperfect, clearance, tester/demo or otherwise non-standard, this will be explained in the product description.

This does not affect any statutory rights that may apply.

4. Orders

Orders are subject to product availability.

When you place an order through GHWholesale, you are requesting to purchase the products selected at the price displayed at the time of purchase.

We reserve the right to contact you if there is an issue with stock availability, pricing, product information or your order.

If we are unable to fulfil an order, we will contact you and, where payment has already been taken for an unavailable product, arrange an appropriate refund.

We reserve the right to cancel an order where there is a genuine error in pricing, product information or stock availability, or where we reasonably believe an order has been placed fraudulently or unlawfully.

5. Wholesale Quantities & Minimum Orders

Where minimum quantities, case quantities or minimum order values apply, these will be stated on the relevant product listing or communicated to you before purchase.

Customers are responsible for checking the quantity and product information before completing their order.

6. Prices & Payment

All prices are displayed in British Pounds Sterling (£) unless otherwise stated.

Where applicable, VAT will be displayed separately or included in the price as required.

Payment must be made using one of the payment methods available at checkout.

We reserve the right to correct genuine pricing or listing errors.

If an error affects an order you have placed, we will contact you where reasonably possible before processing the affected item.

7. Delivery

We aim to dispatch orders within 2 working days, unless otherwise stated on the product page or at checkout.

Delivery times are estimates and may vary depending on the courier, destination, order size, stock availability and circumstances outside our reasonable control.

Any applicable delivery charges will be displayed at checkout before you complete your purchase.

Where tracking is available, tracking information may be provided once your order has been dispatched.

8. Courier Damage

We take reasonable care when packaging orders before dispatch.

However, once an order has been handed to the courier, damage may occasionally occur during transportation.

If your order arrives damaged due to courier handling, please contact us as soon as possible.

You can contact us using:

Telephone: 07770 888518
EmaiL :

To help us investigate the issue, please provide:

• Your order number.

• Your name or business name.

• Photographs of the outer packaging.

• Photographs of the damaged product(s).

• A photograph of the delivery/shipping label.

• A description of the damage.

Where possible, please retain the original packaging and damaged goods until we advise you otherwise, as these may be required when dealing with a courier claim.

We will investigate the matter and, where appropriate, arrange a replacement, refund or other suitable remedy in accordance with the circumstances of the order and applicable law.

9. Incorrect or Missing Items

If you receive an item that you did not order, or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and details of the issue.

We will investigate the matter and, where appropriate, arrange for the correct item to be supplied or provide an appropriate refund.

10. Returns

Our returns policy depends on whether you are purchasing as a consumer or as a business/wholesale customer.

Consumer Customers

If you are purchasing as a consumer, you may have cancellation and return rights under UK consumer law when purchasing online.

Certain cosmetics, fragrances, personal-care and hygiene products may be excluded from cancellation once their sealed packaging has been opened where this is necessary for health protection or hygiene reasons.

Nothing in these terms is intended to remove or restrict any statutory rights that you have as a consumer.

If an item is faulty, damaged, incorrect or not as described, please contact us so that we can investigate and provide the appropriate remedy.

Business & Wholesale Customers

If you are purchasing goods wholly or mainly for the purposes of your trade, business, craft or profession, you are purchasing as a business customer.

Unwanted or incorrectly ordered wholesale stock is not automatically eligible for return simply because you have changed your mind, unless otherwise agreed with us in writing.

If we have supplied faulty, damaged, incorrect or materially misdescribed goods, please contact us promptly so that we can investigate the matter and agree an appropriate remedy.

Nothing in these terms excludes rights or liability that cannot legally be excluded.

11. Sealed & Hygiene-Sensitive Products

For health, hygiene and safety reasons, certain cosmetics, fragrances, personal-care or hygiene products may not be eligible for return once their seals or protective packaging have been opened.

Where a statutory right to cancel applies, any applicable legal exceptions will be dealt with in accordance with UK law.

If you are unsure whether an item can be returned, please contact us before sending it back.

12. Faulty Products

If you believe that a product is faulty or unsafe, please stop using it and contact us.

Where possible, please provide:

• Your order number.

• Product name.

• Batch or lot number.

• Details of the problem.

• Photographs or videos showing the issue where relevant.

We may request additional information to help us investigate the matter.

Where a product is confirmed to be faulty or defective, we will provide the appropriate remedy required by applicable law.

13. Cosmetic Product Safety

G H Official Wholesale takes product safety seriously.

Customers should use products only as intended and follow the manufacturer's instructions, warnings and precautions.

Products should be stored appropriately and away from conditions that could damage or compromise the product.

If you are purchasing products for resale, you are responsible for ensuring that you comply with all applicable laws and regulations when reselling the products.

Required product information, warnings, ingredients, batch information and other regulatory information must not be removed, obscured or altered.

14. Product Descriptions & Images

We make reasonable efforts to ensure that product descriptions, photographs and other information on GHWholesale are accurate.

Packaging, artwork, colours and presentation may occasionally differ from images shown on the website.

Where an important difference affects the nature or condition of a product, we will endeavour to make this clear in the product description.

15. Wholesale Resale

Customers purchasing products for resale are responsible for complying with applicable laws and regulations relating to the resale of cosmetic and beauty products.

This may include requirements concerning:

• Product safety.

• Product labelling.

• Storage.

• Advertising.

• Product claims.

• Consumer information.

• Applicable cosmetic regulations.

Customers must not make misleading claims about products or alter required manufacturer or regulatory information.

16. Damaged Deliveries

If your parcel appears damaged when delivered, we recommend taking photographs of the parcel before opening it where reasonably possible.

If the contents are damaged, please contact us promptly.

Please retain the packaging, shipping label and damaged products until the issue has been investigated.

17. Refunds

Where a refund is due, we will normally refund the original payment method used for the order unless otherwise agreed or required by law.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is being provided because of a damaged, faulty, incorrect or unavailable product, we will explain the relevant process to you.

18. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, transport disruption, natural events, system failures or other circumstances beyond our reasonable control.

Where we become aware of a significant delay affecting your order, we will endeavour to provide relevant information.

Nothing in this section limits any statutory rights that may apply.

19. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has entered our dispatch process.

Consumer cancellation rights, where applicable, are explained in our Returns section.

20. Website Information

We aim to keep GHWholesale accurate and up to date.

However, we cannot guarantee that the website will always be free from errors, interruptions or inaccuracies.

We may update product information, prices, availability and website content from time to time.

21. Intellectual Property

All content on GHWholesale, including photographs, logos, graphics, written content, branding and other materials, belongs to G H Official Wholesale or the relevant rights holder unless otherwise stated.

You must not copy, reproduce, modify or commercially use our website content without our written permission, except where permitted by law.

22. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and the rights available to individuals under applicable data protection law.

23. Cookies

GHWholesale may use cookies and similar technologies to operate the website, remember preferences, analyse website usage and, where applicable, support marketing activities.

Further information should be provided in our Cookie Policy.

Cookie Policy:

24. Website Misuse

You must not use GHWholesale for fraudulent, unlawful or abusive purposes.

You must not attempt to gain unauthorised access to our website, systems, accounts or data, or knowingly introduce malicious software or harmful material.

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

25. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law.

For business customers, to the extent permitted by law, our liability in relation to an order will be subject to these terms and any other terms agreed with the customer in writing.

26. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

This may include natural disasters, fire, flood, government action, industrial disputes, transport disruption, courier disruption, telecommunications failure or other circumstances beyond our reasonable control.

27. Changes to These Terms

We may update these terms from time to time.

The version applicable to your order will generally be the version in force when you placed your order, unless a change is required by law or otherwise applies to an existing relationship.

The latest version will be available on GHWholesale.

28. Complaints

We want to resolve any issues quickly and fairly.

If you have a complaint about an order, product or our service, please contact us.

Telephone: 07770 888518
Email:

Please include your order number and a clear description of the issue.

We will review your complaint and aim to respond within a reasonable period.

29. Governing Law

These terms and any contract between you and G H Official Wholesale are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights that apply to consumers in another part of the UK.

30. Contact Us

If you have any questions about our products, orders, delivery, returns or these terms, please contact us:

G H Official Wholesale
Website: GHWholesale
Telephone: 07770 888518
Address: Chimney Walk, Stratford, E15 2TP, United Kingdom
Email: